Knowledge Management

Starting with the definition, Knowledge Management includes a variety of practices aiming to identify, establish, represent, store and distribute knowledge that will afterwards be used for performing, awareness and learning within one organization and among different organisations। In many organisations, KM is embedded in IT or HRM (Vail III, 1999)
Organisational maturity varies with different knowledge areas। This reflects on KM by forming a vicious cycle where less maturity means less formalized processes and less organisational learning which in turn decreases organisational ability to improve maturity in that knowledge area. Thus organisations can avoid this by emphasising on capturing knowledge and organisational learning as a baseline.
Of equal importance to capturing knowledge throughout project lifecycle is the knowledge transfer। This starts with on-the-job peer discussions, formal apprenticeship, corporate libraries, professional training and mentoring programs then extends to IT based knowledge bases, expert systems and knowledge repositories.
I see that organisational learning and knowledge management are closely related, where both encounter “using the past to help us predict the future”. However, knowledge management gows a further step ahead of organisational learning by greater focus on specific knowledge assets and the development and cultivation of the channels through which knowledge flows. To promote KM, different organizations have tried various knowledge capture incentives, including making content submission mandatory and incorporating rewards into performance measurement plan.
A strategy to apply KM is to develop processes that enable us to successfully shift from “Tacit” to “Explicit” knowledge. That is, from subconscious internalized knowledge to formal, explicit knowledge that can be stored as an organisational asset and communicated among departments, units and projects (Monaka et al, 1995).
Knowledge Management provides a significant role in assisting PM’s decisions throughout the project phases when mature organisations provide systems, repositories, and corporate processes to encourage and formalize knowledge activities। PM’s access and capture knowledge via the following triple stage process:
First: During initiation and planning, learn best practice and lessons learned from similar projects undertaken earlier
Second: During implementation, tracking and control, to seek advice on issues or roadblocks encountered and how to handle them
Third: During project Closure, to seek advice on post project reviews and activities.
What if there was no previous advice of similar cases in the organisational database? An alternative option PM’s can rely on in KM is to access experts on an ad hoc basis with their knowledge requests। Some advantageous benefits of this option are:
- Experts provide quick, relevant and precise advice,
- They factor in all aspects of the situation and respond accordingly
Regards,
Samer