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Samer el Barakeh was born in Lebanon, 1973. He completed his Bachelor in Engineering-CCE at Beirut Arab University-Lebanon in 1996 with honours. Samer was granted Masters Degree in Project Management (MPM) from the University of Sydney-Australia with honours. He also gained the Project Management Professional (PMP) Credential from The Project Management Institute (PMI). Samer is a member of the Order of Architects and Engineers in Lebanon since 1996, The Project Management Institute (PMI), Arabian Gulf Chapter (AGC-PMI) and Lebanon Chapter-PMI. During his 13 years of professional experience in Lebanon, Australia and Saudi Arabia, Samer held many positions among them: Telecommunication Site Engineer, Site Manager, Low Current Service Head, and he is currently Senior Systems Analyst at the General Project Construction Division. Samer is a Project Management Consultant and Training Provider for universal organizations like Business Management Consultants (USA) and PMCTQuest (Canada) Samer is a Registered Training Provider for Project Management Professional (PMP), and he provides training in Program Management, Portfolio Management,PMO...
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July 4, 2007

Practical Solutions 5 of 6: Defining a Unified Decision Making Tool

The next confront that faced our Project was to provide business and project managers with an open standard that can help them identify priorities and take decisions in a conscience way. To do so, a unified decision making tool was adopted. It reduced data at hand and enabled trouble-free reporting on performance. The Tool was based upon project measurement capabilities that already existed (Sevick, 2005).
A good example of the unified tool is the APdex formula (Application Performance Index) which sorts the assessment of end user satisfaction in an IT development into three categories:
- No of Satisfied users,
- No of tolerating users,
- No of frustrated users
The Apdex index can then be calculated using the following equation:
APdex = (Satisfied + (tolerating/2))/Total Samples
Developing this index for IT tasks provided senior management with common way to compare performance across all applications. We were then able to identify those practices that need improvements and gauge the effectiveness of improvement practices as well. However we had to factor in the importance of the process itself from a business perspective along with the unified Index.


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